SnowlyHelp
Answers to common questions. If yours isn't here, write to us—we read every email.
How do I add friends?
Open Friends › Add Friend. Hold your iPhone next to a friend's to add each other, scan their QR code, or send them your invite code.
Who can see my location?
Teammates who joined the same trip as you today—unless you turn sharing off. If you choose “Always” in Settings › Privacy › Location Sharing, all your friends can see you too. People you've invited but who haven't joined can't. Snowly keeps only your latest position, and deletes it after 24 hours.
What happens when I send an SOS?
Your team gets a Time Sensitive alert with your position, the trail you're on and your track from the last 10 minutes. If you have no team that day, or nobody responds within 3 minutes, it also goes to your friends and up to 30 Snowly skiers within 3 km. Anyone on their way shows up on your map. SOS isn't a replacement for ski patrol: call the resort or your local emergency number too.
How does fall detection work?
While you're recording, Snowly watches for a hard fall followed by no movement. It asks if you're OK first; if you don't answer, it sends an SOS for you.
Why did I get an “offline” alert?
A teammate who was sharing their location hasn't reported for 10 minutes—often a dead battery or no signal. The alert shows where they were last seen. Finishing normally, signing out or turning sharing off doesn't trigger it.
Does Snowly work in China?
Yes. Maps are shown in the coordinates Chinese maps use, resorts have Chinese names, and our servers are in Hong Kong.
Will it drain my battery?
Recording uses GPS and the barometer, like any ski tracker. On a cold day, keep your phone in an inside pocket and bring a battery pack if you ski all day.
How do I restore my purchase?
Pro belongs to your Snowly account, so it follows you to a new phone when you sign in. You can also tap Restore Purchases on the Pro screen. Family members get Pro through Family Sharing.
How do I cancel Pro?
In Settings › your name › Subscriptions on your iPhone. Pro stays on until the end of the period you've paid for.
How do I delete my account?
In Snowly, open Settings › Account › Delete Account. Your profile, friends, trips, ski days and messages are deleted from our servers, and Sign in with Apple is revoked.
We usually reply within a day.